RETURNS POLICY

all items go through a rigorous three stage vetting & checking process to ensure each sold item leaves our warehouse in an as listed, fit for purpose, best possible quality condition.

we offer 100% money back guarantee if the item/s purchased are: not as described & imaged, not the correct item, not fit for purpose or have a major fault which was not indicated in the listing and/or images. 

if we agree upon this criteria, we will pay for the return of the item/s and refund your purchase in full once the item/s are received back into our warehouse. 

we DO NOT accept refunds/returns for change of mind, ill fit or lost in transit. all purchases are made with the understanding that they are second-hand, recycled, pre-loved and/or dead stock and therefore, not brand new. 

whilst we take every effort to ensure the quality & cleanliness of our stock, some items may have blemishes, production faults, minor wear & tear, or missing embellishments. where possible, any flaws are noted within the description & images. notwithstanding this, all items are purchased as is. we are not responsible for any potential wear & tear issues post delivery. 

please reach out to us at info@beanbyjess.com should you have any issues or concerns.