Frequently Asked Qustions

what is deadstock?

"deadstock" refers to inventory that was once manufactured and not sold for any particular reason. it then sits in storage until it is onsold. this means they are brand new with tags, and have never been worn before.

the deadstock pieces we source often sit in a warehouse for 10-20 years! but don't worry, we quality control each and every piece before it is made available online.
when will my order arrive?

all domestic orders typically arrive within 3-6 days after dispatch depending on location. express shipping is available to purchase at checkout for an even faster delivery.

international deliveries vary depending on location. an estimated delivery date will appear at checkout.

if your package is delayed, we recommend checking the tracking number provided. if you have any issues, feel free to contact us at info@beanbyjess.com.
do you offer returns?

yes! we have a shop with confidence guarantee. please refer to our returns policy for further information.

do not hesitate to contact us if you need any more information at info@beanbyjess.com.
where do you get your stock from?

the beauty of pre-loved and deadstock clothing is that there is no shortage both locally, and worldwide. we have created relationships with various suppliers which ensures our stock is premium-grade and sustainably sourced.
do you still sell on Depop?

yes! we are still active on Depop. each of our sales platforms sell pieces that are exclusive to that platform, so there is no chance of double selling.
i've entered the wrong address at checkout, what do i do?

please contact us with your order number and correct address. we dispatch orders quick so it is important that you do this as soon as possible.
how do i get in contact with you?

we're here to help! should you have any issues or concerns we are available at info@beanbyjess.com.